Welcome to the Refrigi Wear Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.

Product Information

What types of clothing does Refrigi Wear Shop specialize in?
We specialize in premium men’s comfort and leisurewear, including activewear, athletic jackets, sweatshirts, bottoms (like cargo pants, chino pants, and dress pants), casual button-down shirts, graphic tees, jogger & lounge pants, pajama sets, robes, polo shirts, shorts, and socks. Our collection is designed for everyday comfort and style.
Are your products true to size?
Yes, we strive to ensure our products are true to standard sizing. Detailed size charts are available on each product page to help you find the perfect fit. If you’re between sizes, we recommend sizing up for a more comfortable fit, especially for our activewear and loungewear.
What materials are used in your clothing?
We use high-quality, comfortable fabrics like premium cotton blends, soft fleece, and performance materials for our activewear and compression layers. Our focus is on comfort, durability, and versatility for everyday wear.

Ordering & Account

How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you a link to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you fast! Please contact us immediately at [email protected] if you need to change or cancel an order. We’ll do our best to accommodate your request if it hasn’t yet entered the processing stage.

Payment & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use advanced encryption technology to ensure all your payment and personal information is kept secure and confidential.
Are there any hidden fees?
No, the price you see at checkout is the price you pay. Taxes (if applicable) and any shipping costs (for orders under $50) will be clearly displayed before you complete your purchase.

Shipping & Delivery

Where do you ship?
We ship our products worldwide! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia.
What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after dispatch. Ideal for faster delivery.
– Free Shipping: Available on orders over $50, shipped via EMS. Processed in 1-2 business days, delivered within 15-25 days after dispatch. Great value for routine orders.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey right to your doorstep.
How long does order processing take?
All orders are carefully prepared and packed within 1-2 business days before being handed over to our shipping partners.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange.
How do I initiate a return or exchange?
Please contact our customer support team at [email protected] within the 15-day window. Include your order number and details about the item you wish to return or exchange. We will guide you through the simple process.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the return shipping cost. For returns due to our error or defective items, we will cover the return shipping costs.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-10 business days for us to process your refund. The refund will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our dedicated customer support team is happy to help! You can reach us via email at [email protected]. We strive to respond to all inquiries promptly.
What are your business hours?
Our team operates during standard business hours, Monday through Friday. While we may not respond immediately outside these hours, we will get back to you as soon as possible.

Thank you for choosing Refrigi Wear Shop. We’re committed to delivering comfort and confidence right to your door.

Refrigi Wear Shop – Live Comfortably, Every Day, Everywhere.