At Refrigi Wear Shop, we want you to be completely satisfied with your purchase. If you’re not happy with an item for any reason, we’re here to help with a straightforward returns and exchanges process. Our policy is designed to be as comfortable and reliable as our apparel.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email our customer care team at [email protected] within the 15-day window. Use the template below to ensure we get all the necessary information quickly.
  2. Wait for Approval: We will email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days. Please do not send anything back without this number.
  3. Ship the Item: Securely pack the unworn, unwashed item with its original tags attached. Include a copy of your order confirmation or packing slip. Mail it to the address provided in your instructions.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund.

Return & Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello RefrigiWear Shop Team, I would like to request a [return / exchange] for an item from my order. Order Number: [Your Order Number] Product Name: [Name of the Product] Size/Color: [Size and Color of the Item] Reason for Return/Exchange: [Please provide details] My preferred solution is: [ ] Refund to original payment method [ ] Exchange for size: [New Size] [ ] Exchange for color: [New Color] [ ] Store credit I confirm that the item is unworn, unwashed, and has all original tags attached. Full Name: [Your Full Name] Shipping Address: [Your Address] Email Address: [Your Email] Thank you for your assistance. Sincerely, [Your Name]

Refunds: Timing and Method

Refunds will be issued to the original payment method used during purchase.

  • Processing Time: Please allow 3-5 business days for us to process your return after we receive it.
  • Bank Processing Time: After we issue the refund, please allow 5-10 business days for it to appear on your credit card statement (Visa, MasterCard, JCB) or in your PayPal account.

Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

Important Conditions & Non-Returnable Items

To be eligible for a return or exchange, items must be in their original condition: unworn, unwashed, and with all original tags attached.

Please Note: For hygiene reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Compression & Base Layers
  • Socks
  • Pajama Bottoms
  • Pajama Sets
  • Pajamas & Robes
  • Robes

We cannot accept returns or exchanges on items that show signs of wear, damage from misuse, or that are not in resalable condition.

Questions?

Our friendly customer support team is happy to answer any questions you have about returning an item. Reach out to us at [email protected].

Thank you for shopping with RefrigiWear Shop!